Open to opportunities

Delwin Sojan

IT Support & Customer Operations professional who bridges hands-on technical troubleshooting with genuine customer-facing service delivery.

Dublin, Ireland · Open to relocating anywhere in Ireland

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01

About

I'm an IT support and customer operations professional based in Dublin, with hands-on experience across retail systems support, first-line technical troubleshooting, and customer-facing service delivery in high-volume, fast-paced environments. I hold a Master's in Computing from Griffith College Dublin and a Bachelor's in Computer Science, Mathematics and Electronics from Christ (Deemed to be University), Bangalore.

Day to day, I work across ticketing systems (Zendesk, ServiceNow, Jira), Active Directory, Office 365, and POS/hardware troubleshooting — alongside a genuine track record in sales and direct customer engagement. Outside of work, I build independent hardware/software projects, including a computer-vision-based assistive device for visually impaired users. I'm comfortable learning new systems quickly, working independently, and communicating clearly with both technical and non-technical stakeholders.

02

Experience

Sales Professional (Retail Systems Support)
Aer Rianta International (ARI) – Dublin Airport
Jul 2025 – Present
  • Support departmental operations by maintaining store presentation, replenishment, and compliance with ARI visual merchandising and planogram standards.
  • Contribute to sales growth by actively engaging customers using ARI Selling Skills and a “customer-before-ask” approach.
  • Provide first-line support for POS and till systems in a high-volume duty-free retail environment, resolving incidents quickly to minimize checkout downtime.
  • Identify recurring system and hardware issues during peak trading periods and flag patterns to IT for preventative fixes.
Sales Professional
Backup Marketing
Feb 2025 – Jul 2025
  • Achieved daily and weekly sales targets through proactive customer engagement and product demonstrations.
  • Worked independently in field-marketing environments, demonstrating initiative, resilience, and strong communication skills.
Airport Search Unit Officer
Dublin Airport Authority (DAA)
May 2024 – Feb 2025
  • Ensured compliance with safety and operational standards while managing sensitive customer interactions.
  • Used active listening and problem-solving skills to de-escalate conflicts and maintain customer satisfaction.
  • Maintained operational continuity across high passenger volumes by troubleshooting equipment and compliance-process issues under time pressure.
Software Development Intern
Prodigy Infotech
Apr 2024 – May 2024
  • Debugged and tested software modules in Python and SQL, documenting technical specifications to support clear handoff between development and QA stages.
IT Support Intern
JC Technosoft Private Limited
Mar 2022 – Apr 2023
  • Logged, prioritised, and resolved first-line IT tickets for hardware, software, and connectivity issues using Zendesk/ServiceNow-style workflows, escalating to specialist teams as needed.
  • Standardized desktop, laptop, and peripheral configuration processes across multiple workstation deployments, reducing new-employee onboarding setup time.
Store Assistant
Big Market – Bangalore, India
Apr 2021 – May 2023
  • Supported daily store operations including stock replenishment, checkout assistance, merchandising, and inventory rotation.
  • Gained foundational retail experience that developed time management, teamwork, and attention to detail.
03

Projects

Smart Blind Stick Using YOLO

Griffith College Dublin · Feb 2025 – Jul 2025
Python Computer Vision YOLOv11 Raspberry Pi IoT
04

Skills

IT Support & Ticketing

ZendeskServiceNowJira Active DirectoryOffice 365 Incident Diagnosis & ResolutionWindows Troubleshooting

Devices, Networking & Retail Systems

Desktop/Laptop ConfigurationPeripheral Device Support Network TroubleshootingPOS Systems eCommerce PlatformsHHT Support

Programming & Technical

PythonCC++ HTMLCSS IoT IntegrationCircuit Design

Customer & Operations

Stakeholder CommunicationUser Training & Guidance Equipment Lifecycle ManagementInventory & Asset Tracking Business Process Documentation

Core Strengths

Critical ThinkingTime ManagementAdaptability
05

Education

Griffith College Dublin

Master of Science in Computing · Jan 2024 – Jul 2025
2:1 (62% – Second Class Honours)

Christ (Deemed to be University), Bangalore

B.Sc. Computer Science, Mathematics & Electronics · Jul 2020 – May 2023
First Class

Let's Connect

Open to IT support, customer operations, and field/sales roles across Ireland.

delwinsojan1112@gmail.com +353 85 197 6544 LinkedIn